Code Compliance publications

The Code Team supports independent committees to monitor compliance with codes of practice in the Australian financial services industry, and to achieve service standards that people can trust.

The committees’ publications, including annual compliance reviews, inquiry reports and guidance notes, offer in-depth analysis as well as valuable guidance on code compliance within the banking, customer owned banking, general insurance, insurance broking and life insurance industries.

Find out more about the Codes of Practice

2023

    Customer Owned Banking Code Compliance Committee:

    General Insurance Code Governance Committee:

    Insurance Brokers Code Compliance Committee:

    Life Insurance Code of Practice:

    2022

    Customer Owned Banking Code Compliance Committee:

    General Insurance Code Governance Committee:

    Insurance Brokers Code Compliance Committee:

    Life Insurance Code of Practice:

    2021

    Banking Code Compliance Committee:

    Customer Owned Banking Code Compliance Committee:

    General Insurance Code Governance Committee:

    Insurance Brokers Code Compliance Committee:

    Life Insurance Code of Practice:

    2020

    Banking Code Compliance Committee:

    Customer Owned Banking Code Compliance Committee:

    General Insurance Code Governance Committee (GICGC)

    Insurance Brokers Code Compliance Committee

    Life Insurance Code of Practice

    2019

    Insurance Brokers

    Life Insurance Code of Practice

    Customer Owned Banking

    Banking Code of Practice

    General Insurance Code Governance Committee (GICGC)

    2018

    Banking Code Compliance Monitoring Committee (CCMC)

    Customer Owned Banking

    Insurance Brokers

    Life Insurance

    For Code Compliance publications released prior to the commencement of AFCA, please click here.

    Sorry, we’re currently offline.

    Would you like to end your chat with AFCA?

    Please bear in mind that your conversation will not be saved.

    AFCA chat service terms and conditions

    Welcome to our live chat help service.

    Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.

    Our live chat is operated by Genesys Cloud on behalf of AFCA. Any personal information provided in this chat will be captured by both organisations in accordance with their privacy policies, available at www.afca.org.au/privacy and www.genesys.com/company/legal/privacy-policy

    Offline

    We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

    Please enter your details to start your chat with an AFCA representative.

    Please enter your name
    Please enter a valid email address
    Please enter a valid phone number

    We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

    Welcome to our live chat help service.

    An agent should be with you shortly.