Prior to joining AFCA in 2019, Geoff Browne has held several high profile senior roles supporting the small business sector. Geoff was the Victorian Small Business Commissioner from 2011 to 2016, where he successfully decreased the number of disputes between landlords and commercial tenants, expanded engagement with small and medium businesses, and increased awareness of the dispute resolution services offered by the Commission with customer satisfaction ratings of 95 per cent.
Prior to this Geoff was Deputy Director at Consumer Affairs Victoria, and has had senior management experience in both the public and private sectors, working in telecommunications, finance, and e-commerce. He has also run his own small business, and offers a wealth of experience in this area.
Mr Browne holds a Master’s Degree and First Class Honours Degree in Economics, and a Graduate Diploma in Company Secretarial Practice.
John has over 30 years’ experience in the financial services industry. Prior to AFCA, John was Lead Ombudsman – General Insurance at the Financial Ombudsman Service (FOS) Australia, having previously acted as Referee, Adjudicator and a Panel Chair at FOS.
John was, until recently, also a Director of State Trustees Limited; STL Financial Service Limited; Chair of the State Trustees Limited Australia Foundation and member of the Audit, Investment and Remuneration Committees.
John is a Code of Conduct Commissioner for Cricket Australia and Chair of the Pennant Cricket Appeals Board for Cricket Victoria.
John’s industry knowledge has been built through his experience as a solicitor at Maurice Blackburn & Co from 1978, becoming a partner in 1984. He headed up the industrial personal injuries practice until retiring from the firm in 2004.
John brings his experience as a member of the Accident Compensation Committee for more than 20 years, a member of the Victorian WorkCover Authority Legal Liaison Committee and numerous Victorian Government working parties and advisory groups.
John is a member of ANZOA, the peak body in Australia and New Zealand for industry-based, parliamentary and statutory ombudsman offices.
Dr June Smith has a wealth of experience in the financial planning and related sectors, well-developed relationships with regulators, industry and consumer groups and a significant track record as an independent decision maker.
June is well recognised for her work developing the role of codes of practice to improve customer service, along with her efforts in promoting professional standards and business ethics in the financial advice industry.
Prior to AFCA, June was Lead Ombudsman - Investments and Advice at the Financial Ombudsman Service (FOS) Australia. June was also previously CEO of the Code Compliance Monitoring Committee for the Code of Banking Practice, and General Manager of Code Compliance and Monitoring at FOS.
June has a PhD in Law from Victoria University, specialising in professional and business ethics and organisational decision-making within financial services organisations. She also holds a Bachelor of Arts (Hons) and a Bachelor of Laws degree from the University of Melbourne.
June’s external appointments have included Member, Racing Victoria Appeals and Disciplinary Board; Independent Chair, Conduct Review Commission, Financial Planning Association of Australia; Independent Chair, Code Compliance and Monitoring Committee, Australian Travel Agents Scheme; Advisory Member, Member Compliance Committee, Financial and Consumer Rights Council of Victoria; and Victoria University Alumni Ambassador.
June is a member of ANZOA, the peak body in Australia and New Zealand for industry-based, parliamentary and statutory ombudsman offices.
With over 30 years' senior executive leadership experience, John brings significant knowledge and acumen to AFCA, managing change to deliver good customer outcomes while building a strong internal culture of staff engagement.
John was most recently Chief Executive Officer for RAC Insurance, which is the Perth-based insurance entity of RACWA.
In 2012, John was awarded RAC Leader of the Year in recognition of his inspirational leadership and its impact across financial, business, people and culture outcomes. Prior to his position at RAC Insurance, John has held senior leadership roles with a variety of insurance firms.
John holds a Bachelor of Laws from Deakin University.
Diana Ennis has over 30 years of experience as a lawyer. Prior to becoming Executive General Manager – Resolution at AFCA, Diana was the Senior Manager, External Dispute Resolution Teams, Financial Ombudsman Service (FOS) Australia.
Diana has been with AFCA and its predecessor schemes, FOS and the Banking and Financial Services Ombudsman, since 2003. She has held various positions during this time. Before joining the external dispute resolution industry, Diana worked as a commercial litigation lawyer in private practice.
Diana holds a Bachelor of Arts and Bachelor of Laws from the University of Melbourne. She was admitted to practice as a barrister and solicitor of the Supreme Court of Victoria and High Court of Australia in April 1984.
She has also completed a Graduate Certificate for Senior Managers at the Melbourne Business School/University of Melbourne and is a trained mediator.
As Executive General Manager – Corporate Strategy & Services, Michael oversees the Community & Corporate Communications Team, the Finance & Facilities Team, and the People and Development, Information Services, and Strategy & Analysis teams at AFCA. Michael has over 20 years of experience in dispute resolution.
Michael has been with AFCA and its predecessor schemes, FOS and the Financial Industry Complaints Service, since 2004, and has held a number of positions during this time, including Executive General Manager – Assessment and Resolution Group. Prior to that Michael worked with the Australian Securities and Investments Commissions and the Energy and Water Ombudsman Victoria in various roles.
Michael is legally qualified and is a qualified mediator