The Australian Financial Complaints Authority (AFCA) publishes a range of corporate information including: 

What is an ombudsman? 

An ombudsman is an independent person who investigates and resolves complaints between parties. An ombudsman is fair and impartial when considering complaints.  

Find out more 

You can also access information about: 


AFCA is required by legislation to operate in a way that is accessible, independent, fair, accountable, efficient and effective. Find out more about these principles on the links provided.