2020–21 Annual Review

Organisational chart

As at 30 June 2021

  • Chief Ombudsman and Chief Executive Officer David Locke
    • Chief Adviser and Head of Government Relations Silvia Renda
    • Executive Assistant Jenny Kinsman
    • Code Compliance and Monitoring Rene van de Rijdt (acting)
    • General Counsel and Company Secretary Anna Campbell
    • Deputy Chief Ombudsman Dr June Smith
    • Chief Operating Officer Justin Untersteiner

 

  • General Counsel and Company Secretary Anna Campbell
    • Executive General Manager – Compliance Risk Policy and Governance Michael Ridgway
    • Senior Manager – Legal Rosanne Rose

 

  • Deputy Chief Ombudsman Dr June Smith
    • Lead Ombudsman – Investments and Advice Natalie Cameron
    • Lead Ombudsman – Superannuation Heather Gray
    • Lead Ombudsman – Banking and Finance Evelyn Halls
    • Lead Ombudsman – Insurance John Price
    • Lead Ombudsman – Insurance Emma Curtis (as of 9 August)
    • Lead Ombudsman – Small Business Suanne Russell (as of 2 August)
    • Head of Jurisdiction Michelle Kumarich
    • Community Engagement Manager Melanie Hallam

 

  • Chief Operating Officer Justin Untersteiner
    • Executive General Manager – Operational Delivery Diana Ennis
    • Executive General Manager – Operational Excellence Robert Guest
    • Executive General Manager – Finance, I.T, Project Management Office and Strategy Brigid Parsonson
    • Executive General Manager – People and Culture Hazel Thurlow (concluded 
      30 April 2021)
    • Head of Communications and Brand Susie Cotterill

 

  • Executive General Manager – Operational Delivery Diana Ennis
    • Head of Service Delivery Timothy Goss
    • Senior Manager – Banking and Finance Robert Elliot
    • Senior Manager – Banking and Finance Alexia Fink
    • Senior Manager – Financial Difficulty Paulina Sztukiewicz
    • Senior Manager – Fast Track Angelia Talagala

 

  • Head of Service Delivery Timothy Goss
    • Senior Manager – Investments and Advice Eunice Sim
    • Senior Manager – Superannuation Peter Fisher
    • Senior Manager – Insurance Dion Newburn

 

  • Executive General Manager – Operational Excellence Robert Guest
    • Head of Membership Services Campbell Daff
    • Head of Operational Excellence Emma-Jane Smith
    • Senior Manager – Workforce Planning Matthew Barrenger
    • Senior Manager – Customer Service and Resolution Kristine Seeto
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