The Australian Financial Complaints Authority (AFCA) is required by legislation to operate in a way that is accessible, independent, fair, accountable, efficient and effective.
Accountability requires us to operate as transparently as possible, while maintaining the confidentiality of parties to a complaint. Accordingly, we publish our determinations on our website on an anonymised basis. We also report publicly about our performance through a comprehensive Annual Review every year.
AFCA’s Constitution and Rules provide a comprehensive transparency and reporting framework to ensure we are publicly accountable.
We also provide quarterly reports to the Australian Securities and Investments Commission (ASIC).
We provide a service that is accountable in a number of ways, including:
Our service is also subject to a regular independent review. We will publish all independent review reports and the actions we take to address any independent review findings and recommendations.